Lessons from the CrowdStrike Outage

The CrowdStrike Outage: What It Means for Your Business

Understanding the Impact

Recently, CrowdStrike experienced a significant outage, causing disruptions for many businesses relying on its cybersecurity services. This botched update led to grounded flights, disrupted 911 call lines, and blocked medical records, highlighting the importance of reliable security solutions. As cyber threats evolve, having contingency plans in place is crucial.

Lessons for Copier Express Customers

The Fine Print: Liability and Insurance

Diversify Your Security Solutions: Relying on a single provider can be risky. Consider integrating multiple security layers to protect your data.Backup and Disaster Recovery: Ensure you have robust backup and recovery plans to minimize downtime during such incidents.Regular Audits and Updates: Keep your security measures up-to-date and conduct regular audits to identify potential vulnerabilities.

According to CrowdStrike's terms, their liability is limited to the fees paid, meaning affected businesses may only receive a refund. Larger companies might have negotiated different terms, but most businesses will need to turn to their cyber insurance policies to cover the fallout. Policies covering "contingent business interruption" or "dependent business interruption" may help recover damages from third-party cybersecurity failures.

Moving Forward

At Copier Express, we understand the importance of uninterrupted service and security. We are committed to providing reliable copier solutions and ensuring your data remains secure, even in the face of unexpected disruptions. This incident serves as a reminder to review your cybersecurity and insurance policies to ensure comprehensive coverage.

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